An AI chatbot for Shopify and ecommerce stores that tracks orders safely
Most ecommerce support is "where is my order?" plus questions about sizing, shipping and returns. CenterChat answers product and policy questions from your store's content, and looks up live order status from Shopify or your own order API, but only after the shopper's order number and checkout email match.
- Shopify or your own order API
- Order number + email verification
- Encrypted store credentials
- One script tag to install
What can an AI chatbot do for an ecommerce store?
An ecommerce AI chatbot answers shoppers' questions about products, sizing, shipping and returns from the store's own content, and checks live order status through a store integration. The trustworthy ones verify the shopper before showing private order details, cite the policy they quote, and hand refunds, exceptions and complaints to staff instead of improvising.
What CenterChat does for your store
- Verified order status
- Connect a Shopify store (your-store.myshopify.com with an Admin API access token) or your own HTTPS order API. Order details appear only when the order number and checkout email match.
- Product and policy answers
- Import product, sizing, shipping and returns pages; each answer cites the page it came from.
- Encrypted store credentials
- Store tokens and API headers are encrypted with AES-256-GCM and never sent back to the browser.
- Leads from pre-sale questions
- When a shopper needs a person, the agent collects contact details and saves a lead you can export to CSV or receive as a signed lead.created webhook.
- Handoff for refunds and exceptions
- Refunds, damaged items and complaints go to your team through the live inbox rather than being improvised by the AI.
- Any storefront
- Install with one script tag on Shopify, WordPress, Webflow, Wix, Squarespace or plain HTML.
How to set it up
Most owners finish setup in one sitting. Agencies repeat the same three steps for each client.
- Step 1
Connect your orders
Add your Shopify store domain and access token, or the URL of your own order endpoint.
- Step 2
Import your store content
Import product, shipping, returns and sizing pages, and add Q&A for exact facts like the return window.
- Step 3
Test with a real order
Look up a real order with the right and the wrong email, then publish the widget to your storefront.
Why order lookups need verification
Order numbers are short and often sequential, so anyone can guess one. A chatbot that shows an order from its number alone leaks names, addresses and purchases. CenterChat requires the checkout email to match before it returns any order details, and returns only the fields needed to answer.
Order data comes from a live lookup at the moment of the question. It is never added to the agent's knowledge base, so one shopper's details cannot surface in another shopper's answer.
Questions an ecommerce agent handles well
These are frequent, answerable from your content or a verified lookup, and low-risk to automate:
- Where is my order, and has it shipped?
- What is your return window, and how do I start a return?
- Do you ship to my country, and how long does it take?
- Which size should I choose?
- What is this product made of, and how do I care for it?
Not on Shopify?
Point CenterChat at your own HTTPS order endpoint instead. It sends the order number and email the shopper gave, and shows only what your endpoint returns. You can add a secret header, which is stored encrypted, so only CenterChat can call it.
What it does not do
So you can decide quickly whether CenterChat fits, here is what this part of the product does not cover today.
- It does not issue refunds, cancel orders or change addresses on its own. If you want that, build it as a custom API action with your own validation.
- It does not read live inventory or pricing unless you expose them through a custom API action.
- It is not a Shopify App Store app: you install the widget with a script tag and connect the store with an access token.
Questions, answered
More in the full FAQ.
Does CenterChat work with Shopify?
Yes. Connect your store with its myshopify.com domain and an Admin API access token, and the agent can look up order status after verifying the shopper's order number and email. The widget installs on your theme with one script tag.
Can the chatbot show an order with only the order number?
No. The order number and the checkout email must match before any order details are shown.
Can it handle returns?
It explains your published returns policy and can collect a return request as a lead or hand it to your team. Fully automated changes need a custom API action that you control.
What if my store is not on Shopify?
Use your own order API: CenterChat calls your HTTPS endpoint with the order number and email and shows only the fields you return.
How much does it cost?
Plans start at $18.99 a month, or $15.08 a month paid yearly, for 500 AI replies a month and 5 agents. Every plan includes every feature, and there is no free plan.
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