Questions about CenterChat, answered plainly
What the agent does, what it costs, how it handles data, and what it does not do yet. If your question isn't here, ask us and we'll answer by email.
About CenterChat
What is CenterChat?
CenterChat is an AI customer-experience agent for business websites. It learns from your website, documents and Q&A, answers customers in chat or by voice with cited sources, books appointments, looks up Shopify or custom-API orders with email verification, captures leads, and hands conversations to your team.
Who is CenterChat for?
Small and mid-sized businesses that want an AI agent on their website without hiring developers, and agencies that build and run agents for several clients. A non-technical owner can set one up in one sitting.
How is CenterChat different from a regular chatbot?
A scripted chatbot follows fixed menus. CenterChat answers free-form questions from your own content with cited sources, and takes actions: it books appointments, looks up orders, saves leads, calls your APIs and hands conversations to a person. It can also hold a voice conversation with a talking avatar.
Is CenterChat a Chatbase alternative?
Yes. Both build AI chatbots from your own content for your website. CenterChat's emphasis is on actions (bookings, verified order lookups, custom API calls, signed webhooks), a voice mode with a talking avatar, and plans where every feature is included and only reply and agent limits differ. See the CenterChat vs Chatbase comparison for details.
Is there a free plan or free trial?
No. Every plan is paid and includes every feature. Monthly plans can be cancelled at any time, and lifetime plans can be refunded within 14 days under the conditions in the refund policy.
Knowledge and answers
What can I train the agent on?
Your website (up to 25 pages per import, following your sitemap and robots.txt), text, Markdown, CSV and JSON files up to 1 MB each, text you paste in, and question-and-answer pairs for facts that must be exact.
Can I upload PDF or Word documents?
Not yet. Paste the text, or save the document as Markdown or plain text, and upload that.
How does CenterChat stop the AI making things up?
The agent answers business questions only from your approved knowledge or a live tool result, shows the source it used, and says when it cannot confirm something instead of guessing. You can test any question in the test studio before publishing.
Which languages does CenterChat support?
In text chat the agent replies in the visitor's language, even when your knowledge is in English. The six built-in voices for voice calls speak English.
Which AI models does CenterChat use?
You choose OpenAI or Google Gemini for each agent, with automatic fallback to the other provider if one fails. Model usage is included in your plan; you don't need your own API key.
Does CenterChat train AI models on my data?
No. Your content is indexed so the agent can retrieve relevant passages when it answers; the OpenAI or Gemini model is not retrained on it.
Actions, integrations and installation
What actions can a CenterChat agent take?
Book appointments in a built-in scheduler, look up orders from Shopify or your own API after verifying order number and email, capture leads with custom forms, hand conversations to your team, and call any HTTPS API you configure as a custom action.
Does CenterChat integrate with Shopify?
Yes. Connect your store with its myshopify.com domain and an Admin API access token for verified order lookups, and install the widget on your theme with one script tag. It is not a Shopify App Store app.
Does it work with Zapier, Make or my CRM?
Yes, through signed webhooks for new leads, bookings, cancellations and handoffs. Zapier, Make or your own endpoint can forward them to HubSpot, Pipedrive, Salesforce or any tool with an API. There are no native CRM connectors.
Does it sync with Google Calendar?
Not yet. Bookings live in the built-in scheduler and visitors get an add-to-calendar link. If you need calendar sync, the agent can send visitors to your Calendly or Cal.com page instead.
Where can I install CenterChat?
On any website where you can add a script tag or an iframe: WordPress, Shopify, Webflow, Wix, Squarespace or plain HTML. The widget only runs on the domains you approve.
Does CenterChat work on WhatsApp, Messenger, Instagram or email?
No. CenterChat runs on your website as a chat and voice widget. Messaging-app and email channels are not available.
Voice
Can customers talk to the agent by voice?
Yes. Turn on voice and visitors can start a live call in your website widget, speak their question and hear the answer, then switch to text at any point. Choose one of six voices and one of four built-in avatars, upload your own photo, or use voice without a face.
Can CenterChat answer phone calls?
No. Voice calls happen inside your website widget. CenterChat does not provide phone numbers or take inbound or outbound phone calls.
Security and data
Is customer data safe with CenterChat?
Order details are shown only when the order number and email match. Store tokens and custom-action headers are encrypted with AES-256-GCM, webhooks are signed with HMAC-SHA256, the widget runs only on approved domains, and you choose how long conversations are kept.
Is CenterChat SOC 2 or HIPAA certified?
No. CenterChat does not hold SOC 2, HIPAA or similar certifications and makes no such claims. The security page describes the controls that are in place.
Can I export or delete my data?
Yes. You can export your data and delete it at any time, and set a retention period after which conversations and their linked records are removed automatically.
Pricing and plans
How much does CenterChat cost?
Subscriptions: Starter $18.99/month (500 AI replies, 5 agents); Growth $69.99/month (2,500 AI replies, 10 agents); Scale $199.99/month (10,000 AI replies, 25 agents). Paying yearly costs less. Lifetime plans are one payment: Launch $180.99, Growth $659.99, Agency $1,449.99. Every plan includes every feature.
What counts as an AI reply?
One completed assistant response counts as one AI reply. Messages sent by visitors, failed provider requests, and replies written by your team in the inbox do not count.
How does annual billing work?
You pay for 12 months up front at a lower rate. Starter, for example, is $180.99 a year instead of $227.88 when paid monthly. Your reply allowance still refills every month.
What is the difference between the plans?
Every plan has every feature. Higher plans give you more AI replies each month, more agents, the option to remove CenterChat branding, and faster, more hands-on support.
Can I change plans later?
Yes. Your agents, knowledge and conversations stay in place when you move between plans. Subscribers manage billing from the Usage & plan page in their workspace.
Do unused replies roll over?
No. Monthly allowances refill at the start of each period and unused replies do not carry over.
Is AI model usage included?
Yes. The allowance covers the supported OpenAI and Gemini models you can pick in CenterChat. You do not need your own API key.
What happens when I reach the limit?
The agent stops generating AI replies, asks the visitor for their email, and saves them as a lead so your team can follow up. Nothing is charged automatically.
Are lifetime plans unlimited?
No. A lifetime plan includes its stated monthly allowance for the life of the CenterChat product, subject to fair use. That keeps the offer sustainable.