Monthly and annual subscriptions
You can cancel at any time from Manage subscription on the Usage & plan page. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for. Charges for a period that has already started, including the twelve months of an annual plan, are not refunded or prorated, except where the law requires otherwise or the merchant of record approves an exception.
If you were charged in error, charged twice, or charged for a renewal you cancelled before it took effect, contact us within 30 days and we will arrange a refund of that charge.
Lifetime plans
You can request a full refund of a lifetime purchase within 14 days of the purchase date, provided the workspace has used no more than 50 AI replies and no guided setup has been delivered. An approved refund removes the lifetime plan and pauses the workspace until another plan is chosen. Requests after 14 days, and purchases connected to abuse, quota circumvention or a breach of the Terms, are not eligible.
What is not refundable
Unused AI replies, unused assistants, time remaining on a plan after a downgrade, and periods in which the account was suspended for a breach of the Terms are not refunded. A chargeback opened without first contacting us removes the plan it paid for while the dispute is open.
Custom and setup services
Deposits, setup work, custom development, data preparation, and negotiated capacity follow the written order or proposal. Completed work and third-party costs are non-refundable unless that agreement or mandatory law says otherwise.
How to request a refund
Contact us from the account email with the order reference, purchase date, workspace email, and reason. Do not send card details. We may ask for information needed to locate and verify the transaction.
Processing and mandatory rights
Approved refunds are returned through the original payment method by the merchant of record. Bank processing time can vary. Nothing in this policy limits non-waivable cancellation or refund rights under applicable consumer law.
Questions about this policy?
Ask the team that runs CenterChat.