Purpose
This policy protects customers, visitors, providers, and the service. It applies to accounts, uploaded knowledge, prompts, assistant output, widgets, custom actions, webhooks, and human-operator activity.
Illegal or harmful use
Do not use CenterChat to break the law, facilitate fraud, threaten or harass people, distribute malware, exploit minors, impersonate without authority, or create unlawful discriminatory or high-impact decisions.
Do not present an assistant as a licensed professional or emergency service, or use it as the sole decision-maker for healthcare, employment, housing, credit, insurance, education, legal rights, or access to essential services.
Data and privacy
Do not collect passwords, full payment-card details, authentication codes, government identifiers, health records, or other sensitive data unless you have written authorization from CenterChat and every required legal and security safeguard.
You must have permission and an appropriate legal basis for uploaded content, conversation collection, lead follow-up, and configured retention.
Security and platform integrity
Do not bypass quotas, origin restrictions, authentication, rate limits, billing, or safety controls; probe systems without written permission; disrupt availability; scrape private areas; hide malicious instructions in sources; or attempt to extract credentials, system instructions, or another customer's information.
Communications and customer experience
Do not use the service for unsolicited bulk messages, deceptive claims, dark patterns, fabricated testimonials, or contact that violates anti-spam, consumer-protection, or privacy law. Clearly identify the business operating an assistant and provide a human contact route where appropriate.
Enforcement
We may investigate suspected abuse, restrict an integration, reduce traffic, suspend an assistant or account, preserve relevant records, or notify providers or authorities where reasonably necessary. We consider severity, repetition, user impact, and good-faith remediation. Contact us if you believe enforcement was mistaken.
Questions about this policy?
Ask the team that runs CenterChat.