Agreement and eligibility
These Terms form an agreement between you and CenterChat ("CenterChat", "we", "us") for use of the CenterChat website, workspace, APIs, widgets, and related services. By creating an account, deploying an assistant, or otherwise using the service, you agree to these Terms and the Privacy Policy.
You must be at least 18 and legally able to enter this agreement. If you use CenterChat for an organization, you confirm that you have authority to bind it. If you do not agree, do not use the service.
The service
CenterChat lets workspace owners configure AI assistants, add approved knowledge, test behavior, deploy a customer widget, review conversations, capture leads, manage handoffs, and monitor operational events. Features may be added, changed, suspended, or retired as the service develops.
Every plan includes the same product features. Plans differ in their AI reply allowance, number of assistants, branding control and level of support, as described on the Pricing and Lifetime pages at the time of purchase. We may add, improve or retire individual features over time; where a change materially reduces what a paid plan includes, we will give reasonable advance notice.
Plans and usage allowances
An AI reply is one completed assistant response generated by an AI model. Visitor messages, failed provider requests and replies written by your team in the inbox do not count. CenterChat has no free plan. Creating assistants, adding knowledge and generating AI replies or voice require an active paid, lifetime or custom plan; without one, an account can only choose a plan and manage its settings. Paid plans include the monthly AI reply allowance and assistant limit shown for that plan. Allowances refill at the start of each monthly usage period and unused replies do not roll over, including on annual plans.
When the allowance is used up, the assistant stops generating AI replies and instead offers to collect the visitor's contact details. We do not charge automatically for usage beyond your allowance. You may not create additional accounts, rotate workspaces, automate traffic or otherwise act to obtain more capacity than your plan provides.
Payment, renewals, and cancellation
Purchases are processed by Lemon Squeezy, our merchant of record. Lemon Squeezy sells the plan to you, collects payment, calculates and remits applicable sales tax or VAT, issues receipts and manages renewals, and its buyer terms apply to the transaction. CenterChat does not receive or store your full card details. Prices are shown in United States dollars, and taxes may be added at checkout.
Monthly plans are charged every month and annual plans are charged for twelve months in advance. Subscriptions renew automatically at the then-current price for the same period until you cancel. You can cancel, update your payment method or change plans at any time from Manage subscription on the Usage & plan page. Cancellation stops the next renewal and your plan stays active until the end of the period you have paid for. Plan changes take effect as shown by the merchant of record at the time of the change, which may include a prorated charge or credit.
If a renewal payment fails, the merchant of record may retry it. If payment is not recovered, or a subscription ends, the workspace is paused: assistants stop generating AI replies and new assistants cannot be created until a plan is active again. Your assistants, knowledge and conversations are kept, subject to your retention settings, so choosing a plan picks up where you left off. We may change subscription prices for future periods with at least 30 days' notice; a price change never affects a period you have already paid for. Refunds are described in the Refund Policy. A chargeback or reversed payment removes the plan it paid for.
Lifetime plans
Lifetime pricing rule: a lifetime plan never costs more than one year of its matching subscription on the yearly plan, so the one-time payment pays for itself within a year. Launch is priced against Starter, Growth against Growth and Agency against Scale. Lifetime plans have smaller limits than their matching subscriptions, as shown on the Lifetime page at the time of purchase.
A lifetime plan is a one-time payment that gives the original purchaser the plan's monthly AI reply allowance, assistant limit, branding control and support level for the commercial lifetime of CenterChat, meaning for as long as we offer the CenterChat service to customers. It does not mean unlimited usage, and it does not include separately priced add-ons, custom work or future products sold separately. Lifetime plans receive improvements to the features included on every plan.
A lifetime plan belongs to the workspace that bought it and may not be resold, transferred, shared between unrelated organizations or split across accounts. Launch and Growth are for the purchaser's own organization; Agency may be used to run assistants for the purchaser's clients, and the purchaser remains responsible for those clients' content and use. Fair use applies: we may limit or suspend a lifetime plan that is used for abuse, automated traffic intended to consume capacity, or a breach of these Terms. If we ever stop offering CenterChat, we will give lifetime customers reasonable advance notice and the chance to export their data.
Accounts and administrators
You must provide accurate account information, keep credentials secure, and promptly notify us of suspected unauthorized use. You are responsible for activity by people you authorize and for configuring appropriate workspace access, assistant settings, source material, allowed domains, and human escalation.
Administrators can view operational information and change workspace entitlements. CenterChat records sensitive admin changes in an audit log. We may refuse, suspend, or restrict access where reasonably necessary to protect the service, users, providers, or third parties.
Your content and responsibilities
You retain ownership of content you submit, including business descriptions, knowledge sources, assistant settings, conversations, and lead information. You grant CenterChat a limited, worldwide right to host, copy, process, transmit, and display that content only as needed to provide, secure, support, and improve the service.
You represent that you have the rights and lawful basis needed to upload and process the content, deploy the widget, contact leads, and instruct the service. You are responsible for your customer-facing notices, consent choices, retention settings, responses by human operators, and compliance obligations for your industry and location.
AI systems and output
AI output is probabilistic and can be incomplete, incorrect, or inappropriate even when it uses approved sources. Similar prompts may produce different output. You must test before publishing, review consequential responses, maintain accurate source material, and provide a human route for sensitive or unresolved cases.
Do not rely on CenterChat as a substitute for professional medical, legal, financial, emergency, or other regulated advice. Do not use output as the sole basis for decisions that materially affect a person's rights, safety, employment, housing, credit, insurance, education, healthcare, or access to essential services.
Acceptable use
You may not use CenterChat to violate law or another person's rights; deceive people about material facts; impersonate without authorization; distribute malware or spam; facilitate fraud or abuse; exploit or sexualize minors; collect credentials or payment-card secrets; bypass quotas, security, origin controls, or access restrictions; probe systems without permission; or generate unlawful discriminatory or high-impact automated decisions.
You may not upload content you lack permission to use, attempt to extract system instructions or secrets, interfere with service availability, resell access except under an agreed plan, or use the service to build or benchmark a competing model where provider terms prohibit it. We may investigate suspected abuse and take proportionate protective action.
Third-party providers and actions
The service depends on providers such as Supabase, Vercel, OpenAI, Google, email services, meeting services, and destinations you configure for webhooks. Their availability and terms can affect features. You are responsible for third-party accounts, destinations, and instructions you connect.
CenterChat will not represent that an external action succeeded unless the product receives confirmation, but you remain responsible for reviewing configured actions and webhook destinations. External links and services are not controlled by CenterChat.
Privacy, security, and confidentiality
The Privacy Policy explains how CenterChat handles information. You must not submit unnecessary sensitive information and must configure retention, access, and notices appropriate to your use case. If a separate data-processing agreement or written custom-plan agreement applies, that agreement controls where it conflicts with these general Terms.
We use safeguards designed to protect the service, but no system is completely secure. You are responsible for securing your credentials, reviewing access, restricting allowed widget origins where appropriate, and rotating exposed secrets.
CenterChat ownership and feedback
CenterChat and its licensors retain all rights in the service, software, designs, documentation, branding, and underlying technology, excluding your content. These Terms do not transfer ownership of either party's intellectual property.
If you submit feedback, you allow us to use it without restriction or payment, provided we do not identify you publicly as the source without permission.
Availability, suspension, and termination
We aim to operate a dependable service but do not promise uninterrupted availability, a particular response time, or preservation of every feature. Scheduled maintenance, provider failures, security events, legal requirements, or capacity limits may interrupt service.
You can stop using the service and delete your account from Settings. We may suspend or terminate access for material breach, abuse, security risk, nonpayment, a chargeback, or legal necessity. Where reasonable, we will provide notice and an opportunity to export data or correct the issue.
Disclaimers and liability
To the fullest extent permitted by law, the service is provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. Nothing in these Terms excludes rights or liability that cannot legally be excluded.
To the fullest extent permitted by law, CenterChat is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, or business interruption arising from use of the service, AI output, third-party providers, or customer configuration. Any mandatory liability will be limited only to the extent the applicable law allows.
Changes, disputes, and contact
We may update these Terms to reflect product, provider, security, or legal changes. Material changes will be shown through a revised effective date and, where appropriate, an additional notice. Continued use after the change takes effect means you accept the updated Terms.
Please contact us first so we can try to resolve a concern informally. Any unresolved dispute is subject to the mandatory laws and courts that apply to the operator and user. These Terms do not remove consumer protections that cannot be waived.
Questions about this policy?
Ask the team that runs CenterChat.