About CenterChat
CenterChat is an AI customer-experience agent for business websites. It learns from your website, documents and Q&A, answers customers in chat or by voice with cited sources, books appointments, looks up Shopify or custom-API orders with email verification, captures leads, and hands conversations to your team.
- Launched in 2026
- Website chat and voice
- Every feature on every plan
What we build
CenterChat is software for one job: putting an AI agent on a business website that customers can trust. The agent learns from the business's own website, documents and Q&A, answers in chat or by voice, shows where its answers come from, and does real work: booking appointments, looking up orders, capturing leads, calling the business's own systems, and handing the conversation to a person when it should.
Most AI chatbots stop at answering. We built CenterChat as an agent because the customer usually wants something done, and because the business needs to see exactly what was done on its behalf.
Who it is for
Small and mid-sized businesses that want an AI agent without a development project, and agencies that build and run agents for their clients. Owners set it up themselves in one sitting; agencies repeat the same steps for each client from one workspace.
What the product does today
- Answers from your website, text documents, notes and Q&A, with cited sources
- Says when it cannot confirm an answer and offers a person instead
- Replies in the visitor's language
- Built-in appointment scheduler with double-booking protection and calendar invites; Calendly and Cal.com links
- Shopify or custom-API order lookup, shown only when order number and email match
- Lead capture and custom pre-chat or post-chat forms with CSV export
- Live inbox with human handoff and takeover
- Custom HTTPS API actions and HMAC-SHA256 signed webhooks
- Voice calls with a talking avatar, or voice without a face
- Choice of OpenAI or Google Gemini models per agent, with automatic fallback
- Test studio, conversation analytics and improvement suggestions
- Install with one script tag or an iframe on approved domains
It does not yet offer phone, email, WhatsApp or social messaging channels, PDF uploads, or Google Calendar sync, and it holds no SOC 2 or HIPAA certification. We say so plainly so nobody buys the wrong tool. The FAQ lists the details.
How our guides are written
Our guides, use-case pages and comparisons are written by the CenterChat team and checked against the product before they are published. Each shows the date it was last updated. Comparisons with other products use those products' own public pages and state when we checked them. If you find something out of date, tell us and we will correct it.
How we work
- Show the agent working
- We demonstrate what the agent does rather than describing it with adjectives.
- Only claim what ships
- Every capability on this site is something the product does today. We publish no invented customer numbers, ratings or certifications.
- Owners stay in control
- You can always see what the agent did, why, and what to fix next.
- Setup in one sitting
- A non-technical owner can launch an agent in one session; agencies get the depth to repeat it for every client.
Contact
For sales, setup help or a security report, contact the CenterChat team. See also our security, privacy and subprocessors pages.