A voice AI agent for your website, with a face if you want one
Some visitors would rather ask out loud. CenterChat's voice mode starts a live call inside your website widget: the visitor speaks, the agent answers aloud from your knowledge, and a talking avatar can put a face to it. It uses the same knowledge, actions and handoff rules as the text chat, and the visitor can switch to typing at any point.
- Six built-in voices
- Four built-in avatars or your photo
- Voice-only mode
- Switch to text any time
What is an AI voice agent for a website?
An AI voice agent for a website lets visitors speak a question and hear the answer in a live call inside the site's chat widget, without dialling a phone number. CenterChat's voice agent uses the same knowledge, actions and handoff rules as its text chat, can appear as a talking avatar or as voice only, and lets the visitor switch to typing whenever they like.
What the voice agent does
- Live voice calls in the widget
- Visitors start a call from your site, speak their question and hear the answer, with no phone number or app.
- A talking avatar
- Pick one of four built-in avatars, upload a photo of your own, or use voice without a face.
- Six built-in voices
- Choose from six English voices with American and Scottish accents to match your brand.
- Same brain as chat
- Voice answers come from the same knowledge, with the same actions: bookings, order lookups, lead capture and handoff.
- Text whenever they like
- Visitors can switch from voice to typing mid-conversation, and the transcript stays in your inbox.
- Your brand colours
- The call screen and launcher take their colours from your widget's brand colour.
How to set it up
Most owners finish setup in one sitting. Agencies repeat the same three steps for each client.
- Step 1
Turn on voice
Enable voice for an agent and choose a voice and an avatar, your own photo, or voice only.
- Step 2
Test it out loud
Call your agent in the studio and ask the questions customers ask most.
- Step 3
Publish
The same script tag that installs chat also shows the voice option.
When voice helps
Voice suits visitors on phones, people who find typing slow, and businesses where a friendly face builds trust, such as local services, education and hospitality. It also makes a website demo memorable.
Keep answers short in voice. The agent already speaks in brief, plain sentences; you can add instructions to keep replies especially concise.
How a voice call works
The visitor's browser turns their speech into text, CenterChat answers from your knowledge exactly as it does in chat, and the reply is spoken back with the voice you chose while the avatar talks. Actions such as offering booking times still appear on screen, so the visitor can tap instead of spelling out a date.
Voice options
| Option | What the visitor sees | Best for |
|---|---|---|
| Built-in avatar | One of four built-in presenters (Ava, Daniel, Maya, Omar) that talks as it answers | A friendly face without a photo shoot |
| Your own photo | Your uploaded photo, animated as it speaks | Founders and local businesses with a known face |
| Voice only | A voice call screen with no face | Brands that prefer audio only |
What it does not do
So you can decide quickly whether CenterChat fits, here is what this part of the product does not cover today.
- It is not a phone agent: there are no phone numbers and no inbound or outbound calls.
- The built-in voices speak English. Text chat replies in the visitor's language.
- Speech recognition runs in the visitor's browser; where a browser does not support it, the visitor types instead.
Questions, answered
More in the full FAQ.
Can customers talk to the AI agent by voice?
Yes. With voice turned on, visitors can start a live call in your website widget, speak their question and hear the answer, then switch to text at any point.
Is this a phone call agent?
No. Calls happen inside your website widget. CenterChat does not provide phone numbers or take phone calls.
Can I use my own face or brand character?
Yes. Upload your own photo to use as the talking avatar, or pick one of four built-in avatars, or turn the face off.
Which languages can the voice agent speak?
The six built-in voices speak English. In text chat the agent replies in the visitor's language.
Does voice cost extra?
No. Voice is included on every plan; each spoken answer counts as an AI reply, like a chat reply.
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