Chatbase alternatives in 2026, compared on price and fit
Chatbase now starts at $150 a month for one agent and no longer has a free plan, so many teams are comparing alternatives. Here are eight, with each vendor's starting price, pricing unit and best fit, taken from their own pricing pages on November 14, 2026. We make CenterChat, and we say where other tools fit better.
- 8 alternatives
- Prices from vendor pages
- Checked November 14, 2026
- Where each one fits
What are the best Chatbase alternatives?
The most-listed Chatbase alternatives in 2026 are Botpress, CustomGPT.ai, Tidio with Lyro, Intercom Fin and Voiceflow, plus close like-for-like tools such as CenterChat, SiteGPT and DocsBot. The right one depends on your channels and pricing unit: per-reply website agents (CenterChat, SiteGPT), query-based knowledge bots (CustomGPT.ai), per-outcome helpdesk AI (Intercom Fin), or builder platforms (Botpress, Voiceflow).
The alternatives at a glance
- CenterChat
- Best for website agents that take actions. From $18.99 a month for 500 replies and 5 agents, with a built-in scheduler, verified Shopify order lookup, a talking-avatar voice mode and lifetime plans. Website only; no certifications.
- Botpress
- Best for teams that want to build custom flows. Free plan with 100 conversations a month; Plus is $150 a month billed annually for 250 conversations, with WhatsApp and white-label webchat. Voice is Enterprise-only.
- CustomGPT.ai
- Best for citation-heavy knowledge agents. No free plan (7-day trial); Standard is $99 a month for 1,000 queries and 10 agents. Claims SOC 2 Type 2; branding removal starts on the $499 plan.
- Tidio with Lyro
- Best for live chat plus social channels. Free plan; Starter is $29 a month, with the Lyro AI agent as an add-on from $39 a month for 50 conversations. Instagram, Messenger and WhatsApp on every plan.
- Intercom Fin
- Best for teams already running a helpdesk. $0.99 per resolved outcome, with a $49 monthly minimum on your own helpdesk or $19 per seat on Intercom's. Fin Voice is $1.99 per outcome.
- SiteGPT
- Best for one simple website chatbot. Starter is $59 a month ($39 a month billed yearly) for one chatbot; branding removal and WhatsApp are add-ons.
- DocsBot
- Best for documentation bots on a budget. Free tier; Personal is $49 a month for one bot and 5,000 credits, with lead forms and Calendly or Cal.com; unbranded widgets on the $499 plan.
- Voiceflow
- Best for agencies building voice and chat agents. No public prices: agencies get a free trial with usage-based billing, and businesses request pricing.
How to choose
Three questions narrow the list quickly.
- Step 1
Where do customers talk to you?
Website only: a website agent such as CenterChat, SiteGPT or DocsBot is simplest. WhatsApp, social or email as well: look at Tidio, Botpress, Intercom Fin or Chatbase.
- Step 2
Which unit matches your traffic?
Replies or messages are predictable for steady website traffic. Per-outcome pricing suits teams that only want to pay when the AI resolves something. Conversation pricing suits long chats.
- Step 3
What must it do besides answer?
List the actions you need, such as booking, order lookup, lead capture, handoff or your own APIs, and test each one on a real question before you commit.
Why teams look for Chatbase alternatives
As of November 14, 2026, Chatbase's pricing page lists Basic at $150 a month and Business at $500 a month, each with one AI agent, plus Enterprise. There is a 7-day trial but no free plan, extra agents cost $25 a month each, and removing Chatbase branding is a $99-a-month add-on.
Chatbase is a capable multichannel platform. The usual reasons to look elsewhere are price at low volume, the number of agents needed, credit-based billing that varies by model, or a need it covers differently, such as a native scheduler or an avatar.
Pricing units, explained
Headline prices are hard to compare because each vendor counts something different. Estimate a normal month in the vendor's own unit before comparing:
- Replies or messages (CenterChat, SiteGPT): one answer, one unit
- Credits (Chatbase, DocsBot): the cost of an answer varies with the model and actions
- Queries (CustomGPT.ai): one question, one unit; some actions use extra
- Conversations (Botpress, Tidio): a whole chat counts once, within AI usage limits
- Outcomes (Intercom Fin): you pay when the AI resolves the conversation
How we chose these eight
We counted the products named most often in six 2026 "Chatbase alternatives" articles and in search suggestions for "Chatbase vs", then added two close like-for-like tools, SiteGPT and DocsBot, and CenterChat, which we make. Every price comes from the vendor's own pricing page on the date shown.
Chatbase alternatives compared
| Product | Free plan | Starting paid price | Pricing unit | Agents on entry plan |
|---|---|---|---|---|
| Chatbase (for reference) | No (7-day trial) | $150/month (Basic) | Message credits | 1 |
| CenterChat | No | $18.99/month (Starter) | AI replies | 5 |
| Botpress | Yes (100 conversations/month) | $150/month billed annually (Plus) | Conversations + AI usage | Unlimited |
| CustomGPT.ai | No (7-day trial) | $99/month (Standard) | Queries | 10 |
| Tidio with Lyro | Yes (50 conversations) | $29/month + Lyro from $39/month | Conversations | n/a |
| Intercom Fin | No (14-day trial) | $0.99/outcome, $49/month minimum | Outcomes | n/a |
| SiteGPT | No (7-day trial) | $59/month ($39/month yearly) | Messages | 1 |
| DocsBot | Yes (100 credits) | $49/month (Personal) | AI credits | 1 |
| Voiceflow | Agency free trial | Not published | Usage-based | n/a |
Prices in USD from each vendor's own pricing page, checked November 14, 2026. Annual discounts, add-ons and taxes vary; confirm on the vendor's site before you buy.
Where CenterChat is not the right pick
We make CenterChat, so here is where another tool on this list fits better:
- You need WhatsApp, Instagram, Messenger or email: look at Tidio, Botpress, Intercom Fin or Chatbase.
- You need phone calls answered: CenterChat's voice runs only inside your website widget.
- You need SOC 2 or HIPAA: CustomGPT.ai and Chatbase publish compliance claims, and CenterChat holds no certifications.
- You want a free plan to start: Botpress, Tidio and DocsBot have one.
- You want a visual flow builder for complex scripted journeys: Botpress or Voiceflow.
Questions, answered
More in the full FAQ.
What is the cheapest Chatbase alternative?
Among the paid plans we checked on November 14, 2026, CenterChat Starter is lowest at $18.99 a month. Tidio Starter is $29 a month, but its Lyro AI agent is an add-on from $39 a month, and DocsBot Personal is $49 a month. Botpress, Tidio and DocsBot also have free plans with small limits.
Does Chatbase still have a free plan?
No. As of November 14, 2026, its pricing page lists Basic, Business and Enterprise, with a 7-day trial.
Which Chatbase alternative is best for voice?
It depends on where the conversation happens. For phone calls, look at Intercom Fin Voice or Chatbase's telephony. For voice on your own website, CenterChat runs live calls in the widget with a talking avatar.
Which Chatbase alternative suits agencies?
Voiceflow, Botpress and DocsBot offer agency or reseller features. CenterChat includes up to 25 agents on one plan with per-agent branding and unbranded widgets. Chatbase reserves white-labeling for Enterprise.
How did you choose these alternatives?
We counted the products named most often in six 2026 "Chatbase alternatives" articles and in search suggestions for "Chatbase vs", then added SiteGPT and DocsBot as close like-for-like tools. Prices come from each vendor's own pricing page.
Sources
Competitor details come from their own public pages, checked on . Plans and prices change; check the vendor's site before you buy, and tell us if something here is out of date.
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